COVID-19 Information

03.17.2020

COVID-19 Information

Updated 8.7.2020 at 8:21 a.m.

As COVID-19 (Coronavirus) continues to spread across our country and the world, you can be certain that Concord Orthopaedics is doing everything in our power to keep our patients, staff and community safe in these trying times.

While information continues to be updated, due to increased COVID-19 activity throughout New Hampshire and new recommendations by the New Hampshire Department of Health and Human Services, we have established and implemented several preventative measures to take effect immediately.

The Acute Injury Clinic in Concord will will open at 9 a.m. and will close at 6 p.m., Monday - Friday and 8 a.m. - 12 p.m. on Saturday.

The Derry and New London offices are now open Monday-Friday, 8 a.m. - 5 p.m.

The Acute Injury Clinic in Derry is now open Monday-Friday, 1 p.m. - 4:30 p.m.

The Windham office is now open. Please call 603.870.9021 to make an appointment.

Patients with existing appointments, a Patient Care Coordinator or Patient Service Representative will contact you with a few screening questions:

  • Have you traveled outside of New Hampshire in the last 14 days?
  • Have you been in contact with anybody who has traveled outside of New Hampshire in the last 14 days?
  • Do you have a fever, cough or shortness of breath?
  • Have you been in a group of larger that 10 people in the last 14 days?

Screening questions when you arrive for your appointment:

  • Have you traveled outside of New Hampshire in the last 14 days?
  • Have you been in contact with anybody who has traveled outside of New Hampshire in the last 14 days?
  • Have you been in a group setting of more than 10 people in the last 14 days?
  • Have you experienced a sudden loss of taste or smell?
  • Do you have flu-like symptoms, a fever, cough or shortness of breath?
    • Should you not pass any of these questions:
      • A medical specialist will be called to further screen you before entering the building
      • Patients may be asked to re-schedule their appointment if it's determined you cannot enter the building
      • Patients may be asked to visit their PCP prior to entering the building
    • All patients will be asked to enter the building, if possible, by themselves, without guests or relatives

All patients will be required to have their temperature checked and are mandated to wear a protective mask to entering the building. Concord Orthopaedics will provide patients with masks if the patient doesn't have one of their own.

All Concord Orthopaedics employees will be screened and abide by the following requirements:

  • Employees who have a fever, cough or shortness of breath will be asked to not come to work
  • Employees who have traveled outside of New Hampshire or have had contact with somebody who has traveled outside of New Hampshire will be subject to further screening questions
  • Employees are not allowed to shake hands with fellow co-workers of patients
  • All Employees who interact with patients face-to-face are requested to wear re-usable masks and eye protection while in the clinical areas
  • Providers and staff will continue to wash their hands or use hand sanitizer before and after contact with all patients
  • Staff is required to do a preventative sanitation wipe down of all solid surfaces, door knobs and treatment tables every hour
  • Staff will not use pens handled by patients

Concord Orthopaedics is working closely with the New Hampshire Department of Health & Human Services (DHHS) Division of Public Health Services to promote the safety and continued health of our patients, staff and community. We encourage the community to visit the DHHS website for additional COVID-19 information.

Additional Resources

New Hampshire Department of Health & Human Services (DHHS) (DHHS)

Center for Disease Control & Prevention (CDC)

World Health Organization (WHO)

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New Hours at our Acute Injury Clinic

Concord Location

Monday - Friday: 9 a.m. - 6 p.m. | Sat: 8 a.m. - 12 p.m.

Derry Location

Monday - Friday: 1 p.m. - 4:30 p.m.

New Hours Effective 6/24/20

Click here for more details.