COVID-19 Information

03.17.2020

COVID-19 Information

Updated 4.6.2020 at 8:16 a.m.

As COVID-19 (Coronavirus) continues to spread across our country and the world, you can be certain that Concord Orthopaedics is doing everything in our power to keep our patients, staff and community safe in these trying times.

While information continues to be updated, due to increased COVID-19 activity throughout New Hampshire and new recommendations by the New Hampshire Department of Health and Human Services, we have established and implemented several preventative measures to take effect immediately.

The North Entrance of the Concord office will be closed indefinitely, and will only be accessed by credentialed Concord Orthopaedic staff members. All patients and deliveries are asked to enter the building through the Main Entrance.

The Acute Injury Clinic (AIC) will will open at 9 a.m. and will close at 4 p.m., and Saturday hours are canceled. All patients in need of acute injury care will enter the Concord office through the Main Entrance.

Effective immediately, the Windham and New London offices will be closed until further notice.

Patients with existing appointments, a Patient Care Coordinator or Patient Service Representative will contact you with a few pre-screening questions:

  • Have you traveled outside of New Hampshire in the last 14 days?
  • Have you been in contact with anybody who has traveled outside of New Hampshire in the last 14 days?
  • Do you have a fever, cough or shortness of breath?

Screening questions when you arrive for your appointment:

  • Have you traveled outside of New Hampshire, especially to New York state in the last 14 days?
  • Have you been in contact with anybody who has traveled outside of New Hampshire, especially to New York state in the last 14 days?
  • Do you have a fever, cough or shortness of breath?
    • Should you not pass any of these questions:
      • A medical specialist will be called to further screen you before entering the building
      • Patients may be asked to re-schedule their appointment if it's determined you cannot enter the building
      • Patients may be asked to visit their PCP prior to entering the building
    • All patients will be asked to enter the building, if possible, by themselves, without guests or relatives

All Concord Orthopaedics employees will be screened and abide by the following requirements:

  • Employees who have a fever, cough or shortness of breath will be asked to not come to work
  • Employees who have traveled outside of New Hampshire or have had contact with somebody who has traveled outside of New Hampshire will be subject to further screening questions
  • Employees are not allowed to shake hands with fellow co-workers of patients
  • All Employees who interact with patients face-to-face are requested to wear re-usable masks and eye protection while in the clinical areas
  • Providers and staff will continue to wash their hands or use hand sanitizer before and after contact with all patients
  • Staff is required to do a preventative sanitation wipe down of all solid surfaces, door knobs and treatment tables every hour
  • Staff will not use pens handled by patients

Concord Orthopaedics is working closely with the New Hampshire Department of Health & Human Services (DHHS) Division of Publich Health Services to promote the safety and continued health of our patients, staff and community. We encourage the community to visit the DHHS website for additional COVID-19 information.

Additional Resources

New Hampshire Department of Health & Human Services (DHHS) (DHHS)

Center for Disease Control & Prevention (CDC)

World Health Organization (WHO)

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To our Patients, Families and Communities,

Your health, welfare & safety are paramount when you come for an appointment at any of our facilities. We are closely monitoring the guidance of the World Health Organization and the Centers for Disease Control & Prevention regarding the spread of the virus. Our focus is to ensure we meet our patient’s needs while doing our part to keep you, our associates, and our communities safe. Effective immediately, the Acute Injury Clinic (AIC), will remain open Monday-Friday from 9 a.m. - 4 p.m. The AIC will NOT open on Saturdays.

At this time, the impact to our communities has been minimal and our staff is focused on providing the orthopaedic care our patients expect and deserve. If you have an appointment with us, we respectfully ask that you let us know if you have a fever, cough, and/or shortness of breath in advance of your appointment. Also, if you have recently traveled to or been in close contact with anyone who has traveled outside of New Hampshire, especially to New York State, we ask that you avoid visiting our practice for a period of 14 healthy days.

Thank you for your continued trust in COPA. We appreciate your cooperation as we work to support the health of our patients & employees.

Sincerely,

Ron Chorzewski

CEO