Frequently Asked Questions (FAQs)

Billing FAQs

• When will I receive a statement?
  Bills for services rendered are sent after all insurances have been billed.

• How do I get an estimate of my charges?
  Contact us, either by phone or on-line.

• What is my current account balance?
  Contact us, either by phone or on-line.

• Can I have two separate accounts on payment plans?
  Yes, many accounts can be combined into a single payment plan.

• Why have I received a statement in the mail?
  Our office sends a bill in order to secure payment on all remaining balances not covered by insurance. Please review your statement to ensure that charges submitted to insurance and payments received are accurate. Our office will continue to send you a statement until your account balance has been paid in full.

• Who can I contact with questions about my statement?
  Contact us, either by phone or on-line. Our Business Office Team is available to help you with any questions or concerns you may have about your bill.

• Will you bill my insurance company for me?
  Yes. The primary, and if applicable secondary, insurance coverage will be billed.

• Will you file my workers' compensation claims for me?
  Yes. Our office will bill workers' compensation insurance and make all appropriate first report of injury information available to the liability carrier and third party administrators. If you have a question regarding a workers' compensation case, you can contact our Workers' Compensation Coordinator @ 724-2397.

• It has been several weeks since my visit and I have not received a bill?
  We will always bill the medical insurance on file first. Once the insurance has paid their portion, any remaining balances will be billed to you. If your insurance company pays in full, you may not even receive a statement and you will only have your explanation of benefits from your insurance carrier to refer to.

• How do I know that the amount you are billing me is the correct amount?
  Once your insurance carrier pays their portion of the bill, they will send you an explanation of benefits (EOB) to show how the claim was paid. You can compare your EOB to your statement. If you feel the insurance company should have paid a higher amount, please contact the company directly for resolution.

Insurance FAQs

• How do I request a change of address?
  You can submit your change of address on-line or you can contact us.

• Should I bring my insurance card with me to the office?
  Yes. The information on your insurance card is needed to file a claim with your insurance company or companies. When you register you will be asked for information about your insurance coverage. Additionally, you will be asked to sign related forms. The registration process goes faster when you bring your insurance information with you. Click here to Prepare for Your Visit.

• My insurance hasn't received my claim. Will you resubmit it for me?
  Yes. Contact us, either by phone or on-line.

• How do I follow-up with my insurance company?
  Most insurance company identification cards include the customer service contact phone numbers on the back of the card.

Payment FAQs

• When do I become responsible for my bill?
  We require all patient balances be paid, or acceptable payment arrangements made, upon receipt of your bill.

• What forms of payment do you accept?
  We accept cash, checks, money orders, debit cards, Master Card and Visa.

• What is a deductible or co-payment?
  A deductible is the initial amount that you must pay before your insurance plan begins to pay for your bills. Typically, a deductible is a flat dollar amount (e.g. $500 or $5000). A co-payment is a flat dollar amount that you must pay for each service.

• Do I have to pay my co-payment at the time of service?
  Yes. You are expected to pay your estimated co-payment when services are provided.

• What will I owe after insurance has paid?
  Insurance contracts vary a great deal depending on allowed services, co-payment amounts, deductibles, and co-insurance. Because of this, it is often impossible to know exactly how much your insurance company will pay or how much you will have to pay.